“Successful people do the uncomfortable things until they become comfortable.” was said by a self-help speaker many years ago. At age 15, I was an assistant manager for a retail store. The owner gave me a key. I resisted the key. What would I need it for and what if something was missing? I did not want that responsibility at 15. He handed it back to me and said, “You’ll get used to it.” He was right. I did get used to having access for a variety of reasons. That simple experience at age 15 helped the motivational speaker’s phrase ring true for me. That was many years ago. The rate of change and the number of uncomfortable things most of us need to do is growing exponentially.
Teleconferencing is just one example. Last week, my great-niece was very excited to turn three years-old. At three, she can move into the “big kids” room at daycare. She lives multiple states and one time zone from her grandparents. At 6:00 AM on her birthday, by herself, she found her mother’s iPhone and used FaceTime to video-conference with her grandparents to tell them she was now three years-old! What a statement it makes about the impact of technology on communications! How many people have you heard talk about how difficult it is to do video-conferencing? It is getting easier and more important all the time.
“The most important thing in communication is hearing what isn’t said.” —Peter Drucker
One of the big advantages of videoconferencing over audio-conferencing is that seeing the other person gives you a better chance to figure out what “isn’t said”. For many, teleconferencing is worth moving from uncomfortable to comfortable.
This month covers some articles and connections that can impact both your personal and work life.
Choices in life require trade-offs. Those trade-offs have consequences for you and others. Not everyone will like their consequences. Some may not like you as a result. You need to be thoughtful about how others may react. How you deal with that reaction needs to be a separate decision.
If you need to fire someone or lay them off after clear and careful consideration, it can be very difficult. Fear of how someone will react is wise. How you deal with someone’s reaction is a separate decision. One of the more painful decisions in firing someone is still very vivid in my mind. [Continued …]
The Lion and Gazelle
“Every morning in Africa, a gazelle wakes up. It knows it must run faster than the fastest lion or it will be killed. Every morning in Africa a lion wakes up; it knows it must outrun the slowest gazelle or it will starve to death. It doesn’t matter whether you are a lion or a gazelle…when the sun comes up, you’d better be running.” Author Unknown
How to Raise a bully
- Being too busy to show you care
- Exuding the “I hate” attitude
- Fostering the mini-me syndrome
- Over-scheduling activities
- Inconsistent rule enforcement
- The triple play: wincing, waiting, watching
- Forcing your kids to share
Tell Me More About the “or else …”
You need your most valuable people more than they need you. They also do not like seeing their peers treated poorly.
“What Do You Need From Me Today?”
“A tall, lanky man with an air of quiet dignity age 88. His legs are swollen, and merely talking makes him short of breath. He suffers from both congestive heart failure and renal failure. It’s a medical Catch-22: When one condition is treated and gets better, the other condition gets worse. His past year has been an endless cycle of medication adjustments carried out by dueling specialists and punctuated by emergency-room visits and hospitalizations”.
The doctor was unsure of how he could help the man so he asked [continued …]
This Summer …
We are very excited about the new things coming this summer. We are piloting some new products and taking a step forward in better communicating how we can help our customers and providing even a higher level of support. Thanks for reading the newsletter and providing feedback.